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Disclaimer: Clintech loaners are subject to availability of equipment requested, type of equipment requested and customer location. Please speak to your Clintech Sales/Service Representative for further details.
Clintech will ship in stock products within 2-4 business days. Refurnished Equipment orders can take up to 3-4 weeks to ship depending on the extent of the refurbishing processes. After your order has been placed, processed and approved, the product will ship either through UPS or via common carrier freight.
For business deliveries the trucking companies will assume your business is open and staffed to receive deliveries Mon-Fri during normal business hours. Clintech will attempt to coordinate with the customer prior to all shipments. However, for delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment. Any and all redelivery charges incurred will be billed back to the customer.
Freight deliveries are dock to dock, which means the receiving party will have to take the product off of the truck. Truck drivers will get the product to the back of the trailer. Truck drivers are not responsible for taking product off the truck.
Lift gate and inside delivery services are available at additional cost.
Please be sure to check all packages for any potential damage during transit. Clintech is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend taking off any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the delivery receipt.
If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, you must receive the product and replacement product will be shipped out to you.
Any and all damage must be noted on the bill of receipt in detail and signed by the driver. If damage did occur during transit, a copy of the bill of receipt will need to be faxed or mailed to Clintech, Inc. in order for us to file a claim with the trucking company, and for replacement product to be sent out to the customer.
It is the responsibility of the customer, when sending medical equipment to Clintech for service, return on loaners, and return on Demos, to properly package and protect the equipment. If the equipment is damaged in transit and the shipping company denies the claim, the customer will be held responsible for the damage costs.
Please contact Clintech's shipping department if there are any questions regarding proper shipping instructions.
I have read and agree to these terms.